UrgentDiagnostic guide
Ice machine not making ice
If your bin is empty by lunch service, the cause is almost always water, scale, or a failed sensor — and almost always fixable in one visit.
01 / 04Likely causes
What is usually
behind it.
The shortlist of root causes we find on this call. The truck is stocked for most of these.
- 01Water inlet valve failed or clogged
- 02Scaled evaporator plate (no harvest)
- 03Bin thermostat or float switch stuck
- 04Condenser coil clogged with dust
- 05Water filter past replacement interval
- 06Low refrigerant charge
02 / 04Right now
Do this while you wait.
Steps that can save product, prevent damage, and shorten the repair once we are on site.
Do this
- Confirm the water supply is on at the shutoff
- Check the bin level switch is not jammed by ice
- Note any flashing diagnostic codes on the controller
Do not do this
- Do not chip ice off the evaporator plate with a tool — it ruins the coating
- Do not pour hot water on the unit to defrost it
03 / 04On the truck
What our tech will check.
The diagnostic flow we run on this call. Most are resolved on the first visit.
- 01Run the diagnostic cycle and read the controller codes
- 02Test inlet valve, float switch, and bin thermostat
- 03Descale the evaporator and replace the inlet filter
- 04Verify production rate against the spec plate
Fast dispatch
Most calls see a tech in under two hours.
First-visit fix
Common parts on every truck.
Documented
Photos and notes attached to your ticket.
04 / 04Related service
This sits under
our refrigeration service.
Walk-ins, reach-ins, prep tables, and ice machines — kept inside spec so product never sits in the danger zone.
Related problems
Might also be one of these.
Other failures with similar symptoms or in the same trade.
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Emergency
Gas smell near kitchen equipment
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Service request